Refunds, cancellations & warranty

We want you to be happy with your tree for years. Here's exactly what happens if your plans change or a tree doesn't make it. To cancel or ask about a refund, email hello@tejasmanna.com with the email address you ordered with.

Cancelling a tree planting

• 14 or more days before your planting date: full refund.
• Less than 14 days before your planting date: we refund your order minus the nursery cost of any trees we've already ordered for you.
• If we cancel, or at the planting visit we find your spot can't safely take the tree and there's no other spot you'd like, you get a full refund.

Service visits

This covers one-time visits such as watering.

• 48 or more hours before the visit: full refund.
• Less than 48 hours before the visit: no refund, but we're happy to reschedule.

Care plans

This covers first-year maintenance and pruning plans. You get a full refund if you cancel before the first visit. After the first visit, plans aren't refundable, including partial refunds for visits remaining.

How refunds are paid

Refunds go back to the card you paid with. Once we issue one, it usually shows up in 5–10 business days, depending on your bank.

Our 12-month tree warranty

If a tree we planted dies within 12 months of its planting date, we'll replace it once, free, with the same tree (or a comparable one if it's unavailable), planting included. The replacement tree isn't covered by a second warranty.

The warranty requires that the tree was watered as we directed at planting. When you file a claim, we review the tree's watering and care history.

The warranty doesn't cover:

• Cold-sensitive trees, such as citrus.
• Weather and natural events: freezes, floods, hail, lightning, or trees that die because watering wasn't possible under drought restrictions.
• Physical damage from animals, mowers, string trimmers, vehicles, or construction.
• Trees that were moved, heavily pruned, or sprayed with weed killer by anyone other than us.

To make a claim, use our warranty claim form.

Questions

Email us at hello@tejasmanna.com. We're a small local business, and we'll work with you.